Your First Eyelash Extension Appointment: What to Expect
Your first appointment should feel relaxing, exciting and completely stress-free.
If you've never had eyelash extensions before, it's natural to have questions.
How long will it take?
Will it feel uncomfortable?
How do I prepare?
At The Rich Brow, we believe an informed client is a confident client. Our goal is to make your first visit enjoyable from the moment you arrive until you leave with beautiful lashes you'll love.
Before Your Appointment
Preparing properly helps us achieve the best possible results.
24–48 Hours Before
- Avoid waterproof mascara
- Remove any old lash extensions professionally if they were applied elsewhere
- Avoid using oil-based products around your eyes
- Let us know if you have allergies, sensitive eyes or recent eye treatments
On the Day
- Arrive with clean lashes
- Remove eye makeup before your appointment
- Wear comfortable clothing
- Remove contact lenses if possible
- Arrive 5–10 minutes early to relax
Your Appointment Journey
Your Consultation
Every appointment begins with a personalised consultation.
We'll discuss:
- Your preferred style
- Eye shape
- Natural lash health
- Lifestyle
- Makeup routine
- Desired level of fullness
This helps us recommend the most suitable lash design for you.
Choosing Your Lash Style
Together we'll select the perfect combination for your features.
We'll choose:
- Classic or Volume Lashes
- Length
- Curl
- Thickness
- Overall look
Every set is customised to enhance your natural features rather than following a one-size-fits-all approach.
Relax and Enjoy Your Treatment
Once you're comfortable, you'll simply close your eyes while your technician carefully applies each extension. Most appointments take between 90 minutes and two hours, depending on the style selected.
Many clients find the experience so relaxing they drift off to sleep.
Your Beautiful New Lashes
When your treatment is complete, we'll show you the results and explain how to care for your new lashes.
You'll also have the opportunity to ask any questions before you leave.
Aftercare
For the first 24 hours:
- Keep lashes dry
- Avoid steam, saunas and swimming
- Don't rub your eyes
- Avoid oil-based products around the eyes
- Don't apply mascara
For ongoing care:
- Clean lashes daily with a lash-safe cleanser
- Brush gently with a clean spoolie
- Sleep carefully to avoid crushing your lashes
- Book refill appointments every 2–3 weeks
Common Questions
Will it hurt?
No. The treatment should be comfortable and relaxing.
Can I open my eyes?
Your eyes remain closed throughout the application.
Can I wear makeup afterwards?
Yes, but avoid waterproof mascara and oil-based removers.
How long will my appointment take?
Most first appointments take between 90 minutes and two hours.
How often do I need refills?
Generally every 2–3 weeks, depending on your natural lash cycle and aftercare routine.
Expert Tips
- Follow your aftercare instructions
- Keep your lashes clean
- Avoid touching them unnecessarily
- Schedule refill appointments before your lashes become sparse
- Ask questions during your consultation we're here to help
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Ready for Your First Lash Experience?
Your first appointment is more than a treatment it's an opportunity to discover a look that suits your features, lifestyle and personal style. Our experienced beauty professionals will guide you through every step, ensuring you leave feeling confident and cared for.