Question 1

How long do lash extensions last?

Accepted Answer

Lash extensions typically last 4–6 weeks with proper care. We recommend a fill every 2–3 weeks to keep your lashes looking full and fresh, as natural lash shedding causes gaps over time.

Question 2

Can I wear mascara with lash extensions?

Accepted Answer

We recommend avoiding mascara on lash extensions, especially waterproof formulas, as they can break down the adhesive bond. If you want more volume, ask about a volume or mega-volume set instead.

Question 3

How do I care for my lash extensions?

Accepted Answer

Avoid water for the first 24–48 hours, sleep on your back or use a silk pillowcase, brush your lashes daily with a clean spoolie, and avoid oil-based products around the eye area.

Question 4

Are lash extensions safe?

Accepted Answer

Yes when applied by a trained technician using professional-grade adhesive, lash extensions are safe. We use premium, hypoallergenic glues and conduct patch tests for clients with sensitivities.

Question 5

What is the difference between classic, hybrid, and volume lashes?

Accepted Answer

Classic lashes apply one extension per natural lash for a natural look. Volume lashes use a fan of 2–6 ultra-fine extensions per lash for a fuller effect. Hybrid is a blend of both for a textured, wispy finish.

Question 6

What is brow lamination?

Accepted Answer

Brow lamination is a semi-permanent treatment that restructures brow hairs into a uniform, upward-brushed shape. Results last 6–8 weeks and give the appearance of fuller, more defined brows.

Question 7

How long does brow tinting last?

Accepted Answer

Brow tinting typically lasts 3–5 weeks depending on your skin type and aftercare. Oily skin may fade faster; we recommend avoiding exfoliants near the brow area to prolong results.

Question 8

Can I get brow lamination and tinting together?

Accepted Answer

Absolutely! We offer a combined brow lamination and tint treatment. The tint is applied after lamination for a perfectly defined, full-brow look that requires minimal daily grooming.

Question 9

How should I prepare for a brow wax?

Accepted Answer

Avoid tweezing or waxing for at least 2 weeks before your appointment so we have enough hair to work with. Come with clean, makeup-free brows for best results.

Question 10

How long does gel nail polish last?

Accepted Answer

Gel polish typically lasts 2–3 weeks without chipping. Longevity depends on your nail prep, daily activities, and aftercare. We recommend cuticle oil daily to keep nails hydrated.

Question 11

What is the difference between gel and acrylic nails?

Accepted Answer

Gel nails are cured under UV/LED light and tend to be more flexible and natural-looking. Acrylics are a powder-and-liquid system that is harder and more durable. We offer both options at The Rich Brow.

Question 12

How do I remove gel nails safely?

Accepted Answer

We strongly recommend professional removal to avoid nail damage. Soaking in acetone and gently pushing off the gel never peeling is the correct method. Book a removal service with us for safe, damage-free results.

Question 13

How do I book an appointment?

Accepted Answer

You can book online 24/7 through our Fresha booking page, or contact us directly via phone or Instagram. We recommend booking in advance, especially for weekends and peak periods.

Question 14

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. Please see our Terms & Conditions for full details.

Question 15

Do you offer group bookings?

Accepted Answer

Yes! We love hosting group bookings for hens parties, bridal parties, and special occasions. Contact us directly to discuss availability and packages tailored to your group.

Question 16

Where are you located?

Accepted Answer

We are located in Sydney CBD. Full address details and directions are available on our Contact page. We are conveniently accessible by train, bus, and light rail.

Question 17

I have sensitive skin can I still get treatments?

Accepted Answer

Yes, many clients with sensitive skin enjoy our services. We use professional-grade, hypoallergenic products where possible. Please inform us of any allergies or sensitivities when booking so we can prepare accordingly.

Question 18

Can I get lash extensions while pregnant?

Accepted Answer

We recommend consulting your healthcare provider first. Many clients continue lash services during pregnancy, but hormonal changes can affect adhesive bonding and skin sensitivity. We are happy to discuss your options.

Question 19

What should I do if I have a reaction after a treatment?

Accepted Answer

Contact us immediately if you experience unusual redness, swelling, or irritation. For severe reactions, seek medical attention. We take all reactions seriously and will work with you to find a solution.

Frequently Asked Questions

Lash Extensions

Brows

Nails

Appointments & Booking

Aftercare & Allergies

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